Reservation Support Specialist
- Oak Park, CA
- September 21, 2016
Created online booking procedures as well as sales tools. Oversaw key accounts such as Alexander & Roberts, Exclusive Tours, Transat Holidays, and more.
Held sales training with international partners in UK, South Africa, and Australia.
Implemented new 2016 booking engine throughout company and partnered accounts.
Managerial decision abilities regarding outside travel agents and deescalating issues
Category
E-mail
Phone Number
Education
B.S. of Business Administration with emphasis in International Business
@ California Lutheran University
Jul 2008
— May 2012
Experience
Reservation Specialist
@ AmaWaterways
Sep 2013
— Sep 2014
Educated Travel Agent partners on our river cruise products.
Implemented new onboard booking program which gave guest 5% when booking onboard their cruise. This not only brought back repeat clients but spread our brand through word of mouth.
Recognized as 2nd highest sales within 6 months of hire date.