- Newberg, or remote, Oregon
- May 25, 2016
...A creative thinker, able to look at the big company picture and communicate efficiently with other teams to create a seamless experience.
I'm a homebrewer with over a decade of culturing experience. I teach others how to ferment at home or for others. Always on the lookout for new ways of doing things, I'm also dedicated to learning from others and refining what works.
Building networks and relationships with other people has been a hallmark of my career. "Many hands make light work," my mom used to say and she was right! A team aligned to a common goal can do incredible things.
I'm looking for a position where I can use my skills in fermentation, experimentation, encouraging others, and documenting company-wide knowledge to provide the best possible customer experience. But if you want a distillery rat to learn the ropes, I sure wouldn't say no!
Education
BA in Child, Family and Consumer Studies
Minor In Political Science
Experience
Responsible for maintaining documentation, efficiency workflows, training all new hires, writing and distributing customer surveys while still maintaining a support load and content development.
Hold a working knowledge of the entire product line, consisting of 600+ SKUs of diverse products. Expert on entire main line of approximately 20 complex products. Troubleshoot directly with customers, retailers, and point of escalation from other agents.
Responsible for support via email, chat, and phones. Track potential issues with website and alert IT team. Wrote documentation, social media posts, and blog posts on an extensive product line.
Developed, tested, and published recipes for a variety of cultured foods.